Customer Service

At Ziynat, we value every customer and strive to provide the best possible shopping experience. Our dedicated support team is here to assist you with any inquiries regarding our products, your orders, or our services.

 

1. Operating Hours
Our customer service team is based in South Korea and operates during the following hours:

• Business Days: Monday – Friday

• Time: 09:00 AM – 18:00 PM (Korea Standard Time / GMT+9)

• Lunch Break: 12:00 PM – 13:00 PM

• We are closed on weekends and South Korean public holidays.

 

2. Contact Channels
You can reach us through the following methods:

• Email: support@ziynat.com (Recommended for detailed inquiries)

• Live Chat: Available on our website during business hours.

 

3. Language Support
To better serve our diverse customers, our support team provides assistance in the following languages:

• English

• Russian

• Uzbek

 

4. Response Time
We aim to respond to all inquiries within 24 business hours. Messages received during weekends or holidays will be answered on the next business day in the order they were received.

 

5. Product & Wholesale Inquiries
If you have questions about specific product ingredients, usage instructions, or if you are interested in wholesale opportunities, please contact us via email with the subject line "Product Inquiry" or "Wholesale".

 

6. Complaints and Feedback
We take your feedback seriously. If you have a complaint or a suggestion on how we can improve, please email us directly. We are committed to resolving issues fairly and promptly.